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2010/1 Module Catalogue
 Module Code: NUR3118 Module Title: HIGHER LEVEL COMMUNICATION
Module Provider: Health & Social Care Short Name: NUR3118
Level: HE3 Module Co-ordinator: ARBER AM Dr (HSC)
Number of credits: 20 Number of ECTS credits: 10
Module Availability
Across Academic Years
Assessment Pattern
This consists of an audio recording of an assessment (or patient consultation) following the course. On the basis of the audio recording the student will reflect on their use of communication skills and how these skills have developed since attending the course. Students should demonstrate the application of theory to practice (2,500 words) (100%)

Assignment preparation:
1. Make an audio recording of a patient assessment or consultation in your clinical area with the consent of a patient. The audio recording should take no longer than10-15 minutes
2. Transcribe and reflect on the audio recording and identify the communication strategies you use during the interaction
3. Use research evidence to support your discussion in relation to your use of communication skills.
4. Critically reflect on your coverage of physical and psychosocial assessment.
5. Make recommendations for your future practice

Assessment criteria
• Provide a clear and focused reflection on the communication strategies and skills that you have used
• Demonstrate an in-depth understanding of the principles and concepts that inform advanced communication skills
• In particular reflect on how you respond to the patient’s concerns
• Present a logical argument and justify recommendations with the best evidence available

Module Overview
Module Aims

To reflect on the effectiveness of communication skills and to elicit and respond to patient’s problems, worries and concerns.
Learning Outcomes
On completing this module the student should be able to:

Subject Knowledge and Understanding
• Make clear links between the theory and practice of communication, and explore the evidence base for effective communication skills
• Interpret, critique and utilize relevant research information related to communication

Cognitive skills
• Evaluate communication strategies and interventions, in a variety of formats including spoken and written communication
• Demonstrate critical thinking, problem solving and reflective capacities essential for complex professional relationships
• Evaluate own communication abilities, recognizing strengths and areas for development

Practical Skills
• Demonstrate skill in facilitating patient’s expression of their concerns
• Give constructive feedback to participants during experiential learning
• Utilise effective communication skills when building rapport

Key Transferable skills
• critical analysis and synthesis of theory and application to practice
• reflect on personal skills when interacting with patients and families

Module Content
Non-verbal and verbal communication
Handling difficult questions
Assessment skills
Interviewing and facilitating skills
Handling difficult emotions e.g. anger, denial
Breaking bad news
Communication and empowerment
Culture and communication
Support and clinical supervision
Distancing strategies
Equality and diversity
Methods of Teaching/Learning
Taught: 30 hours
Work based Learning: 20 hours
Self-directed study: 150 hours

Selected Texts/Journals
Required Reading

Brännström M. (2005) Being a palliative nurse for persons with severe congestive heart failure in advanced homecare, European Journal of Cardiovascular Nursing, 4, pp.314-323.

Burnard P. & Gill P. (2008) Culture, communication and nursing. Harlow, Pearson

Chant S. & Jenkinson T. (2002) Communication skills: some problems in nursing education and practice. Journal of Clinical Nursing 11, pp.12-21.

Egan G. (2007) The Skilled Helper. (8th edn.) Brooks/Cole, CA

Fallowfield L, Jenkins V. (2004) Communicating sad, bad and difficult news in medicine. The Lancet. 363, pp. 312-19.

O’Hagan K. (2001) Cultural competence in the caring professions. Jessica Kingsley, London.

Silverman J. & Kurtz S. (2005) Skills for Communicating with Patients. (2nd edn.) Blackwell, Oxford.

Wilkinson S M, Leliopoulou C, Gambles M, Roberts A. (2003) Can intensive three day programmes improve nurses’ communication skills in cancer care? Psycho-Oncology. 12, pp.1-13.


British Journal of Medical Psychology
British Journal of Health Psychology
Journal of Advanced Nursing
International Journal of Nursing Studies
International Journal of Palliative Nursing


Last Updated
30TH JULY 2010