Autumn

Learning outcomes are categorised as:

• knowledge and understanding (K/U)
• intellectual/cognitive skills (I/C)
• practical/professional skills (P/P)
• transferable skills (T)

On successful completion of this module, the student will be able to:

• Think both strategically and practically about operations management
• Understand how to develop an operational strategy
• Understand how to develop an operational strategy
• Understand the key issues in terms of capacity, supply chain management, innovation, and quality issues in the manufacturin and serivce environment
• Recognise the importance of managing organisational resources, especially human resources
• Use operations management techniques and apply skills (P/P, T)
• Understand future issues affecting strategy and operations (K/U, I/C, P/P)
• Learn how to evaluate operational strategies

• Introduction and overview of key aspects of production and operations management
• Types of operations and transformation processes
• Developing an operations strategy
• Managing the supply chain
• Managing demand and capacity
• The role of human resource management
• Innovation
• Quality as a strategy 

The teaching and learning strategy is designed to encourage a deep approach to learning with an emphasis on collaborative learning through the use of working teams and real world problem solving.  The module will specifically exploit the conjunction of manufacturing and service in order to explore the issues that arise comparing these two environments.

The teaching and learning methods include self/team examination exercises, role play, and video case studies.  The teaching and learning format is designed to emphasise methodology and to give students the opportunity to gain experience through the integration of theory and application.  The teaching and learning processes will be facilitated by lectures and workshops, which will last a combined 3 hours.

The lecture portion will involve the explanation of theoretical concepts of production and operations management and the workshop portion will involve the application of the theory using specific case study exercises.

Assessment Strategy/Weighting

The assessment strategy is designed to measure the ability to understand operations management theory, tools and techniques and their application in a real world situation. 

The assessment methods include a formative assessment in the form of an individual assignment and summative assessments in the form of:

• An integrative case study/simulation which requires students to apply material derived from the Production and Operations Management module and integrate this material form other Core modules in the analysis of the case simulation
• A synoptic case-based time-constrained  examination which requires students to apply material derived from the Production and Operations Management module and integrate this material from other Core modules in the analysis of the case

Students are directed to relevant reading in the set texts and in journal articles

Core texts 

Jones, P and Kutsch E. (2006) Operations management (2nd Edition) Pearson:Harlow

Recommended texts

Johnston, R. and Clark, G. (2003) Service Operations Management, Prentice Hall:Harlow

Slack, N., Chambers, S. and Johnston, R. (2004) Operations Management (4^th Edition), Prentice Hall: Harlow

28/03/2008