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2010/1 Module Catalogue
Module Provider: School of Management Short Name: MA245
Level: M Module Co-ordinator: DOHERTY C Dr (SoM)
Number of credits: 15 Number of ECTS credits: 7.5
Module Availability
Autumn Semester
Assessment Pattern

Individual Assignment – 3,500 words   


Module Overview
Having studied Health Care Operational and Resource Management this module develops the notion of a quality service in health care settings. It focuses on management as a means to achieving quality standards and patient satisfaction.
Module Aims
The module explores the concept of health care 'quality'. It considers how competing definitions of quality are socially constructed by various stakeholders. The module facilitates the development of skills and techniques which can be effectively applied to monitor the quality of service provided.
Learning Outcomes
  • Evaluate the role of stakeholder competition over definitions of quality in health care and explore the implications for service provision
  • Identify quality issues within health care and apply quality models when formulating management strategies to deal with the issues
  • Measure quality performance within the organisation of a health care unit
  • Describe the factors required to achieve a safety culture and evaluate the extent to which health care organizations have evolved towards a culture of safety
Module Content
  • The social construction of health care quality
  • Defining quality
  • Measuring indicators of quality
  • Models of quality
  • 'Knights' and 'Knaves': public policy approaches to managing quality
  • Patient and staff satisfaction surveys
  • The balanced score card
  • The safety culture
  • Managing and improving quality in modern health care settings
Methods of Teaching/Learning

The teaching and learning strategy is designed to facilitate an understanding of aspects of quality management including defining quality, measuring quality, models of quality and using standards to improve the level of health care delivery. The teaching and learning methods include: 

Self directed reading

Selected Texts/Journals

Selected texts:
Walshe K. & Smith J. (2006) Healthcare Management Open University Press: England

Last Updated
24th June 2008