This module applies key principles of Operations Management of a specific industry sector, namely the Travel Industry.  It focuses on issues not otherwise developed in core modules, using travel catering as the context in which to explore these. The travel industry is expanding its volume of business, as demand for air travel increases and there is extensive investment in rail systems.  Expectations by passengers, demands from airlines and rail companies for improved quality products, lower operating costs and higher levels of service are all constantly increasing.  Travel catering companies therefore have developed specific approaches to their operations in response to these challenges.

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 This specialist module aims to meet the needs of those students who are interested in examining the business processes, operations and logistics involved in the Travel Catering Industry.  It also aims to assist those who are considering undertaking a career with either a domestic or international travel companies.

On successful completion of this module the students will be able to:

·        demonstrate an understanding of the nature and complexity of the whole travel experience;  

·        critically assess the importance of service to passengers and to transportation companies; 

·        apply fundamental catering procedures, processes and systems as practised in the industry; 
·        apply and evaluate the business, managerial and technical skills required for effective travel catering management; 
critically analyse a typical logistical operational problem and propose suitable recommendations.

·        Overview of Travel Catering industry  

·        Nature of the travel experience  

·        Menus and menu planning  

·        Production processes, quality control and food safety  

·        Introduction to logistics and supply chain management 

·        Information management  

·        Sustainability in the Flight Catering Supply Chain  

·        Innovation and new product development
Trends in flight catering

 The teaching and learning methods include a series of lectures or presentations to cover key subject areas. Visiting Experts may contribute to the lecture programme providing commercial input and the necessary realism for students to become fully engaged in the subject.   There will also be in-class discussion of selected case studies.

Logistics Today   

Onboard Hospitality 

Journal of Travel Research   

Hospitality International   

Pax International