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2010/1 Module Catalogue
Module Provider: School of Management Short Name: MA230
Level: M Module Co-ordinator: LOUVIERIS P Dr (SoM)
Number of credits: 15 Number of ECTS credits: 7.5
Module Availability


Assessment Pattern

Unit(s) of Assessment

Weighting Towards Module Mark (%)

Group assignment (Full – Time)


Final Examination (Full – Time )



Individual assignment (Part – Time)


Individual assignment (Part – Time)


Module Overview

The Internet and its associated digital technologies continue to profoundly change the nature of organisations and the way they conduct business. Information management in the networked enabled era is concerned with the strategic and tactical use of the Internet, associated digital technologies and organisational information systems for competing in the new economy. Rapid advances in information and communication technologies for eBusiness, globalisation, virtual partnerships, greater customer expectations, together with the need to manage knowledge are bringing forward new information management challenges. Successful planning and implementation of information systems to service organisations requires an understanding of the factors that both enable and inhibit the development of critical information management systems. Managers who will be involved with information management in the future will need to develop the necessary competencies for the effective planning, specification and management of information systems.



Module Aims

This module aims to provide students with a management perspective of information systems and eBusiness. The module takes an organisational, as opposed to a technological approach, focusing upon the interdependence between the demands of the enterprise and IT. Students should gain: a critical awareness of the main (current and emerging) issues/challenges when planning information systems for the organisation, a framework for making strategic and tactical decisions about the deployment of IS/IT for business benefit, guidelines required to improve IT enabled business performance and foresight to avoid pitfalls. No prior knowledge is assumed.

Learning Outcomes
On successful completion of this module the students will be able to:
  • Critically apply information management analytical frameworks and methodologies.
  • Determine where information systems can be deployed to gain strategic and tactical advantage.
  • Critically evaluate the impact of eBusiness/IT applications on organisational performance.
  • Identify and critically evaluate the interplay between the key organisational dimensions for managing IT in socio-technical environments.
  • Distinguish key IT developments and specify such technology to develop information architectures that support organisational goals.
  • Plan and specify viable information management systems.
Module Content
  • Introduction to information management
  • Impact of digitization on organisational structures and processes
  • Strategy frameworks: gaining strategic advantage through IT
  • Soft systems methodology: an organisational approach to systems analysis and specification
  • IS Benefits management
  • Managing the customer interface: customer decision support systems
  • Business transformation: IT-enabled business process and network redesign
  • Outsourcing
  • Knowledge management
  • Networked organisations and industrial networks
  • Next generation eBusiness systems and services
  • Leading edge technologies: Grid Computing, Next Generation Internet, Nano-ICTs and Pervasive Computing, Personal Agents and Recommender Systems
  • Managing information in pervasive computing environments
  • IT enabled change management: Implications of technological change for people in the organisation
  • Managing loyalty in eBusiness environments
  • IS Effectiveness
  • Business Process Reengineering
  • Managing security in the digital firm
  • Data warehousing
Note: This indicative content may change to reflect new developments in the subject.
Methods of Teaching/Learning
The teaching and learning strategy is designed to: cultivate an understanding of the main issues; provide a coherent conceptual framework; and develop a critical understanding of the strengths and weaknesses of various approaches to information management in the organisation.
The teaching and learning methods include: lectures covering the key material: case study discussion in class; visiting lecturers covering important aspects of industry specific eBusiness applications and their management implications; student presentations on group assignments; group work; and individual reading and study.
For those studying by distance learning; the teaching and learning method uses ULearn, which will direct and mediate student learning. Students will spend the majority of their self-study time reading around the topic as directed by the learning material and preparing for electronically mediated discussions and assignments with other students, tutors and industry guest participants.

Transferable Skills
  • Communications and presentation
  • Report writing
  • Research
  • Constructive debate and other interactive skills
  • Group skills
Selected Texts/Journals
Recommended Purchase
Laudon, K., and Laudon J., Management Information Systems (9th Ed.), Prentice-Hall, 2006.
Recommended Reading:
Robson W (1997), Strategic Management and Information Systems, 2nd ed., Pitman
Tapscott, D. Ticoll, D., and Lowy, A. (2001) Digital Capital: Harnessing the Power of Business Webs, Nicholas Brealey, London.
Galliers, R,D., Leidner, D.E. and Baker, B.S.H., (1999) Strategic Information Management, Butterworth-Heinemann, Oxford, 2001 2nd ed.
Boddy, D., Boonstra, A. and Kennedy, G. (2005) Managing Information Systems, 2nd ed., FT Pentice Hall.
Ward, J. and Peppard (2003), Strategic Planning for Information Systems, 3rd ed Chichester: Wiley
Turban, E., King, D., Lee, J. and Viehland, D. (2004), Electronic Commerce 2004: a Managerial Perspective, New Jersey, Prentice Hall.
Willcocks L and Saure C, et al (2000), Moving to E-Business, London: Arrow
Supporting Reading:
Avison DE & Fitzgerald G (2003), Information Systems Development: methodologies, techniques and tools, 2nd edition, London, McGraw-Hill
Beynon-Davies, P. (2002), Information Systems, Palgrave.
Checkland, P & Holwell, S (1997), Information, Systems & Information Systems: Wiley
Earl MJ (1996), Information Management, Oxford: University Press
Kalakota, R., and Robinson, M. (2000), e-Business 2.0: roadmap for success,Addison Wesley, Reading Mass.
O’Connor P (1999), Electronic Distribution in Tourism and Hospitality, CABI Publishing
Seybold, P.B., The Customer Revolution, Random House, New York, 2001
Students will be guided to look at the IT/IS/IM journals (e.g. Journal of Strategic Information Systems, European Journal of Information Systems, Journal of Information Technology and MIS Quarterly). Tourism/Hospitality/Retail journals also have articles on IT/IS/IM issues. Students will also be directed to reputable web sites e.g. The computing and industry trade press should also be reviewed (Computing and Computer Weekly, notably). Other references will be provided during the course.
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