University of Surrey - Guildford

Registry > Module Catalogue
View Module List by A.O.U. and Level  Alphabetical Module Code List  Alphabetical Module Title List  Alphabetical Old Short Name List  View Menu 
2010/1 Module Catalogue
Module Provider: Language & Translation Studies Short Name: ELA1009
Level: HE1 Module Co-ordinator: DAMPIER W Ms (Lang & Trans)
Number of credits: 10 Number of ECTS credits: 5
Module Availability
Semester 1
Assessment Pattern
Unit(s) of Assessment
Weighting Towards Module Mark( %)
Open-book CV, covering letter & follow-up job interview
On-line discussion, using week’s session as critical input
Group presentation on service industry topic area (part peer-assessed)
Individual follow-up business report on area of presentation
Module Overview
This module aims to fit in with some of Surrey’s and LTS’ key strengths – the employability and work placement agenda - and begin to develop cross-cultural awareness of the workplace. It will also draw on content examples from at least two of Surrey’s key service-sector departmental strengths – Finance (both SoM & Economics) and Tourism and Hospitality Management. The module aims to be both linguistically-challenging (embedding language within business contexts) and simultaneously act as a challenge to the students’ soft skills development (team-work, presentations, interviews). This links in directly to students’ PDP needs. Although not heavy on business content, it will also introduce much of the broad terminological overview that the level-one student will re-examine in more depth at later levels (eg specialised dissertation at level three).
Standard Surrey entry profile and IELTS 6.5
Module Aims

Gain exposure to the widest variety of both spoken and written text types, typical of the service sectors (eg letters, e-mail, telephoning; dealing with clients, social English, meetings, presentations)
Learn to differentiate between formal and informal encounters (across different settings)
Anticipate and reflect on the working world (voluntary, public sector, corporate)
Understand key ways of doing things in the Anglo-Saxon world (and contrast with other cultures) – includes gaining a basic understanding of how English politeness works
Reflect on and improve own language skills (and understand their effects)
Gain valuable research skills and teamwork skills from working with peers

Learning Outcomes
By the end of the module students will be able to:

Write a formal business letter
Develop their own CVs (& covering letters) in anticipation of placements/job applications
Improve both their interview and negotiating skills
Give a basic (service sector) presentation
Work as part of a team analysing a particular (service sector) problem
Follow up with a written business report
Discuss, criticise and reflect with fellow team and cohort peers
Module Content
Selected topics from Business Studies such as: Marketing, Finance, HR, Management, Hospitality industries, loosely based on the key textbook. Backed up by topical media items.
Selected skills development to include personal encounters, phone-calls, business writing genres, interviewing and information exchange, meetings, socialising, presenting loosely based on key textbook
Methods of Teaching/Learning
Largely short up-front presentation and practice with listening and written texts, together with in-class seminar discussion and out-of-class on-line reflection.
Some solo and group presentations required as part of the ongoing assessment. This to be generated using an enquiry-based learning approach (i.e self-chosen topic areas).
Some practice in interviewing and negotiating techniques
Selected Texts/Journals
Jones, L: Working in English (CUP, 2001)
Mackenzie, I: English for Business Studies (CUP, 2002)
Ashley, A: A handbook of Commercial Correspondence (OUP)
Corbett, J: English for International Business and Finance (CUP)
Flinders, S: Key terms in People Management (York Associates)
Hollet, V, Carter R et al: In at the Deep End (OUP)
Jacob M, Strutt P: English for International Tourism (Pearson/Longman)
Koester, A (2004): The Language of Work, (Routledge )
Rogers: English for International Negotiations
Last Updated